Technical Support and Software Updates

Thank you for visiting our technical support page. We hope this information will answer any questions you may have about Stationery Studio.

For instructions on installing Stationey Studio over a network, please download this file: Stationery Studio Network Installation.pdf

Does Stationery Studio run natively in OSX?

Yes, it does run natively in OSX. There are 2 separate Mac Installers, one for OSX, and one for OS 8.6-9.2.

What is the password or serial number to install the program?

Stationery Studio doesn't require a password or serial number to be installed, so if your computer asks for one, this might come from the way your computer is set up. One of the possible reasons is that you need an administrative machine log-in in order to install any new application. Contact your Technology Coordinator about that or even leave the password field blank and it might work.

Can I print on a network printer?

The driver for each printer used needs to be loaded onto the computer itself. After you install the correct driver for the correct printer, restart your computer and test to see if it works. This is valid for different kinds of printing issues like:

• Template not printing at all
• Some part of Stationery Studio page does not print or does not print correctly, i.e lines, dashes, graphics etc.
• The document does not fit correctly on an 8 1/2 x 11 page.

Why do I have a black image printed instead of the Shapes?

If you are using the Windows platform, on each computer that is printing a black image instead of a shape, go to the File menu, select Printer Preferences, and you will get a dialog box. Check off 'always print as bitmap' on the options available.

How do I paste photos/clipart on a PC?

When using the Windows platform, integrating pictures takes one more step than the one described in page 18. Copy the image and paste first into Microsoft Word, then copy it (from the Word document) and paste it into Stationery Studio. Also, Stationery Studio does not support images of more than 256 colors. So the resolution of photographs integrated in a Stationery Studio document may be pixellated but it works perfectly with ClipArt or other simple drawings.

Why are the dashed/broken lines printing Solid?

If using the Windows platform, go to the File menu, select Printer Preferences, and you will get a dialog box. Check off 'always print as bitmap' on the options available.

Why do I get a memory error when pasting an image on a PC?

If you are using Windows, a memory issue usually means that your graphic is too large of a file. You should try and reduce it in another program before copying/pasting.

If you still require assistance, please call 1-888-240-3734 or e-mail shoppe@fablevision.com. We will be happy to help you!